Surface Pro 2 Recovery Image Download

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  1. Download Surface Pro 4 Image
  2. Surface Pro 2 Recovery Image Download Tool

The surface shows the ubuntu live USB GRUB menu in about 1-2 seconds, but the windows recovery thing takes ages to appear. I didn't time it, but I'd guess a minute or two, so be patient, it's Microsoft. Eventually you'll see a spinner. And then a while later you'll get the blue recovery menu. The recovery images are available for every Surface device, that's the Surface RT and Surface 2, as well as the Surface Pro 1, Surface Pro 2 and Surface Pro 3. Sadly, none of the recovery images.

The Microsoft Surface Hub Recovery Tool helps you re-image your Surface Hub Solid State Drive (SSD) using a Windows 10 desktop device, without calling support or replacing the SSD. With this tool, you can reimage an SSD that has an unknown Administrator password, boot errors, was unable to complete a cloud recovery, or for a device that has an older version of the operating system. The tool will not fix physically damaged SSDs.

To re-image the Surface Hub SSD using the Recovery Tool, you'll need to remove the SSD from the Surface Hub, connect the drive to the USB-to-SATA cable, and then connect the cable to the desktop PC on which the Recovery Tool is installed. For more information on how to remove the existing drive from your Surface Hub, see Surface Hub SSD replacement.

Important

Do not let the device go to sleep or interrupt the download of the image file.

If the tool is unsuccessful in reimaging your drive, please contact Surface Hub Support.

Prerequisites

Mandatory

  • Host PC running 64-bit version of Windows 10, version 1607 or higher.
  • Internet access
  • Open USB 2.0 or greater port
  • USB-to-SATA cable
  • 10 GB of free disk space on the host computer
  • SSDs shipped with Surface Hub or a SSD provided by Support as a replacement. SSDs not supplied by Microsoft are not supported.

Recommended

  • High-speed Internet connection
  • Open USB 3.0 port
  • USB 3.0 or higher USB-to-SATA cable
  • The imaging tool was tested with the following make and model of cables:
    • Startech USB312SAT3CB
    • Rosewill RCUC16001
    • Ugreen 20231

Download Surface Pro 4 Image

Download Surface Hub Recovery Tool

Surface Hub Recovery Tool is available for download from Surface Hub Tools for IT under the file name SurfaceHub_Recovery_v2.7.139.0.msi.

Important

Surface Pro 2 Recovery Image Download Tool

Image

This version, released Feb 11, 2021, replaces the earlier build, which is no longer functional. If you downloaded this tool previously, please uninstall it and install the current version.

To start the download, click Download, choose SurfaceHub_Recovery_v2.7.139.0.msi from the list, and click Next. From the pop-up, choose one of the following:

  • Click Run to start the installation immediately.
  • Click Save to copy the download to your computer for later installation.

Install Surface Hub Recovery Tool on the host PC.

Run Surface Hub Recovery Tool

  1. On the host PC, select the Start button, scroll through the alphabetical list on the left, and select the recovery tool shortcut.

  2. Click Start.

  3. In the Guidance window, click Next.

  4. In the Select image window, click either RS2 or its successor 20H2, select Continue, and then select Download image.

  5. Time to download the recovery image is dependent on internet connection speeds. On an average corporate connection, it can take up to an hour to download the 8GB image file.

  6. When the download is complete, the tool instructs you to connect an SSD drive. If the tool is unable to locate the attached drive, there is a good chance that the cable being used is not reporting the name of the SSD to Windows. The imaging tool must find the name of the drive as 'LITEON L CH-128V2S USB Device' before it can continue. For more information on how to remove the existing drive from your Surface Hub, see Surface Hub SSD replacement.

  7. When the drive is recognized, click Start to begin the re-imaging process. On the warning that all data on the drive will be erased, click OK.

    Prior to applying the system image to the drive, the SSD is repartitioned and formatted. Copying the system binaries will take approximately 30 minutes, but can take longer depending on the speed of your USB bus, the cable being used, or antivirus software installed on your system.

Troubleshooting and common problems

IssueNotes
The tool fails to image the SSDMake sure you are using a factory-supplied SSD and one of the tested cables.
The reimaging process appears halted/frozenIt is safe to close and restart the Surface Hub Recovery Tool with no ill effect to the SSD.
The drive isn’t recognized by the toolVerify that the Surface Hub SSD is enumerated as a Lite-On drive, 'LITEON L CH-128V2S USB Device'. If the drive is recognized as another named device, your current cable isn’t compatible. Try another cable or one of the tested cable listed above.
Error: -2147024809Open Disk Manager and remove the partitions on the Surface Hub drive. Disconnect and reconnect the drive to the host machine. Restart the imaging tool again.

If the tool is unsuccessful in reimaging your drive, please contact Surface Hub Support.

Version history

Version v2.7.139.0

Release date: February 11, 2021
This version of Surface Hub Recovery Tool adds support for the following:

  • Security update

Version v2.0.139.0

Important

This version is no longer functional. Please download the current version, listed above.

Release date: December 18, 2020
This version of Surface Hub Recovery Tool adds support for the following:

  • Update to support Windows 10 Team 2020 Update (20H2)
  • User experience improvements
  • Architectural changes
  • Telemetry additions

If you’re having trouble with the recovery options on your Surface, you’ll need to download these files to get it working again.

Before you start

Your Surface comes with Windows recovery info that you can use to refresh your Surface or reset it to its factory condition. Always try to do that first before downloading a recovery image.

To learn more, see the links below.

  • For Surface Hub 2S, see Reset and recovery for Surface Hub 2S and review Known Issues list before updating to Windows 10 Team 2020.

  • For Surface Duo, see Reset Surface Duo to factory settings.

  • For all other Surface devices, see Restore or reset Surface for Windows.

What you need

To download the recovery image, you’ll need a USB drive.

  • For most Surface models, your USB drive should be at least 16 GB.

  • For Surface RT and Surface 2, your USB drive should be at least 8 GB in size.

Before you download a recovery image, format your USB drive to FAT32.